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Our specific commitments

RESPONSE TIMES AT THE INFORMATION CENTRE:

Maximum target waiting time

Telephone services
Waiting time before talking to us 2 minutes
Response time after leaving a message Telephone call the same day or the following business day

Maximum target waiting time

Email
Response time to an email message A reply or an acknowledgment of receipt on the same day or the following business day

RECEPTION AT OUR HEAD OFFICE:

Maximum target waiting time

Waiting time when you come to our head office 5 minutes