Response Times

We are committed to respecting the following time limits:

Our Telephone Services

Maximum time before talking to an attendant	2 minutes
Reply time after leaving a message	Telephone call the same day or the following business day

Time limit for obtaining a reply to a letter sent by mail or by fax	10 business days If we cannot respond to your request within the stipulated time limit, we will indicate to you when we will be able to do so
Time limit for obtaining a reply to a letter sent by e-mail	Sending of an acknowledgment of receipt on the same day or on the following business day If we cannot respond to your request within 10 business days, we will indicate to you when we will be able to do so

Time limit for obtaining a reply to a letter sent by mail or by fax

10 business days
If we cannot respond to your request within the stipulated time limit, we will indicate to you when we will be able to do so

Time limit for obtaining a reply to a letter sent by e-mail

Sending of an acknowledgment of receipt on the same day or on the following business day

If we cannot respond to your request within 10 business days, we will indicate to you when we will be able to do so

Maximum waiting time when you come to our offices	5 minutes

Time limit for obtaining a reply to a request for access	20 days maximum (as set out in the Act respecting Access to documents held by public bodies and the Protection of personal information)