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Our specific commitments

Response times at the information centre

Maximum target waiting time for telephone services
Waiting time before talking to us 2 minutes
Response time after leaving a message Telephone call the same day or the following business day
Maximum target waiting time for email
Response time to an email message A reply or an acknowledgment of receipt on the same day or the following business day
Maximum target waiting time for reception at our head office
Waiting time when you come to our head office 5 minutes