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Our institution

Declaration regarding public services

Summary

We want to offer you the best possible service. Our website and information centre give you access to a wide range of information. We can also provide information and answer your questions via social media. Many of our main products and services described here are available online.

In this section

Élections Québec

Want to exercise your right to vote?

You can:

  • Use our permanent list of electors’ registration and modification service
  • We offer various easy ways to revise your entry on the list of electors so you can exercise your right to vote
  • Read our notices—we send them to keep you informed about voting procedures
  • Vote in accessible locations near your home

Interested in becoming a candidate?

We offer you everything you need to obtain an authorization as an independent candidate or establish a political party:

  • Notices
  • Guides
  • Training
  • Support

Want to know more about the elections?

We make the following available to everyone:

Want to know more about political party financing?

We provide access to:

Want to file a complaint?

We ensure that:

Commission de la représentation électorale

Want to know more about how the boundaries of electoral maps and electoral divisions are established?

We can provide you with information on:

Our general commitments

Our actions and commitments reflect the values that guide us and these are reflected in our strategic plans:

  • Impartiality
  • Independence
  • Integrity
  • Transparency
  • Fairness
  • Competence

Respect for our commitments depends on the professionalism and dedication of our staff, who are always eager to provide quality services.

A quick and courteous response

Our staff will:

  • Clearly identify themselves in all communications with you
  • Listen carefully to fully understand your request
  • Serve you respectfully and courteously
  • Respond quickly to your request

High-quality information

We make every effort to:

  • Provide you with complete information that meets your needs and documents written in clear, easy-to-understand language
  • Provide a quality website with regularly updated data

Confidentiality of personal information

We take all measures to:

  • Ensure the confidentiality of the personal information we keep, in accordance with applicable laws

Easy access to our services

We make sure that:

  • You can reach us by phone, email, social media, fax, mail or in person at our office
  • You can speak to a member of our staff from anywhere in Canada and the United States, free of charge, during our business hours, and leave a voicemail message after hours
  • Our hours of operation are adjusted during election periods so that we can cope with greater demand
  • Anyone who wishes to do so can be heard, in whatever form, during the public consultations we hold, in sufficient numbers and in the appropriate places when the electoral map is being revised

Adapted services

We are committed to:

  • Adapting our documents and services to the needs of people with disabilities
  • Ensuring the accessibility of our website

Our specific commitments

Response times from the information centre

  • Waiting time to speak to a staff member: two minutes
  • Response time for a message recorded on our voicemail: same day or next business day
  • Response time for an email: same day or next business day (reply or acknowledgement of receipt)
  • Waiting time to meet with a staff member when you visit the head office: five minutes

Monitoring our commitments

We monitor the implementation of our declaration regarding public services annually. Our results are published in our annual management report.

Comments and complaints

If you have any comments about our services or the application of election laws, please read our complaints policy.

Complaints about our services

If you are dissatisfied with our services, please contact us by phone, email or mail or come to our offices in person.

You will receive a clear and complete response within a maximum of 20 working days from the time we receive your complaint. Please note that this timeframe be change during an election period.

Complaints about the application of electoral laws

If you have a complaint related to the application of the provisions of election laws, our complaint policy will provide you with information on how to proceed and on our commitments in this regard.

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