Home > Service statement to citizens > Our general commitments

Our general commitments

Our actions and our commitments reflect the values that guide us as expressed in our strategic plans, i.e. impartiality, fairness, independence, transparency, competence and integrity. A respect for these commitments stems from the professionalism and dedication of our staff, always eager to offer you high quality services.

A quick and courteous reply

You can count on us to

  • clearly identify ourselves during any communication with you;
  • listen to you carefully to fully understand your request;
  • serve you respectfully and courteously; and
  • promptly respond to your request.

High quality information

We do everything in our power to

  • provide you with complete information that meets your needs, as well as documents written in clear and easy-to-understand language; and
  • offer you a high quality website with data that are updated on a regular basis.

Confidentiality of personal information

We take all necessary steps to

  • ensure the confidentiality of personal information in our possession, in accordance with prevailing legislation.

Easy access to our services

We ensure that

  • you can contact us via the method of your choice: telephone, email, social media, fax, regular mail or in person at our offices;
  • you can speak to a member of our staff during our opening hours, toll free, from anywhere in Canada or the United States; outside these hours, you have access to voicemail;
  • during election periods, our opening hours are adapted, in order to meet higher demand;
  • during the revision of the electoral map, public hearings are held in sufficient number and at appropriate locations; anyone who so wishes can be heard and any representation, whatever its form, is accepted.

Adapted services

You can count on us to

  • take the necessary measures to adapt our documents and services to the needs of persons with disabilities; and
  • maintain our websites in an accessible format.